Nikon Precision Inc (NPI), located in the United States, serves as the sales and service support arm for the Nikon semiconductor manufacturing tools. All design and manufacturing occurs in Japan; therefore, all technical information originates in Japanese. Since NPI is the center for all English language documentation, there are not only technical hurdles but time constraints in getting technical information to our field service employees as well as our external customers. And with photolithographic technologies advancing rapidly, NPI’s Documentation department was struggling.
In 2008, NPI’s Documentation department moved from monolithic, book-length technical materials (and ways of thinking) to using DITA and structured information for reuse. We transitioned from using unstructured FrameMaker to using Arbortext Editor/Styler/Architect and will be managing content with PTC’s Windchill PDMLink. Our technical information is delivered in two major forms: technical bulletins (used by field service eingineers (FSEs) and select customers; and training materials (used for internal and external training). We’re bringing in users who were responsible for processing technical bulletins for our FSEs in Word into the Documentation group. Soon, all our technical information – whether technical bulletin or training manual – will be created in DITA using Arbortext Editor.
Luckily, it wasn’t until after we’d implemented DITA that we experienced RIFs in our company. At this time, we can say that even with the small number of writers we have – and even though head count will not be increasing anytime in the near future, we will still be able to meet our deliverables because we’re using DITA.
We moved to structured authoring in DITA because:
Documentation department’s authoring and production tools had reached their usable limit
Manual, redundant activities are not value-add activities
Field service engineers (FSEs) struggled to find and use appropriate information
Reuse and repurposing of information was common, but labor-intensive and time-consuming
In this session, see why our transition to DITA has sparked intense interest in Japan, at our sister subsidiaries, to get the source materials in XML for better reuse and collaboration and how what we’ve done is spreading to other parts of the enterprise such as our Translation department as well as our Technical Training department.
About the Speaker
Debra West-Maciaszek is a Senior Information Architect/XML Production Manager at Nikon Precision, Inc. She joined NPI in October 1995 as a technical writer after leaving a career in academia where she taught technical writing and contemporary literature. Over the past 15 years, have served as technical writer, editor, supervisor, Documentation department manager. Debra implemented XML structured authoring / DITA in 2008. She is still the DITA evangelist at NPI. Despite transitioning out of managing people, Debra transitioned into managing the technical aspects of XML DITA in Spring 2009. She is currently implementing a content management system (Windchill PDMLink) almost single-handedly. When asked, she’ll tell you she’s still learning about DITA.
This meeting will be held online. You must RSVP to receive the GoToMeeting invite. After registering you will receive a confirmation email containing information about joining the Webinar.
This meeting is brought to you by the SF Bay Arbortext PTC/User Group.
We want to thank Single-Sourcing Solutions for coordinating our meeting logistics, administration, and for providing access to their GoToMeeting resources and conference bridge facilities.
This video goes with the meeting notice posted here. This video is a recorded version of
“Get Globally Fit — Reduce the Waste-line
and get to a better Bottom (line that is).”
Presented by Ben Martin, Flatirons Solutions
July 2009 Arbortext PTC/User Group Meeting
Again, we’ve had some trouble getting the video recordings of the user meetings posted. Rather than delay further, we’re going to post as is — with a bit of an explanation.
This is a recorded version of a live Go2Meeting webcast. So far, we still haven’t been able to edit the video after it was recorded. I can recapture the audio with Camtasia, but Camtasia has issues with Go2Meeting recordings and reimporting the original video as an audio-only track.
So we’re posting the video as is.
There may be black screen in the beginning. We’ve discovered that Go2Meeting doesn’t record the Go2Meeting “stuff”. While all the participants may see the startup screen, the Go2Meeting recorder ignores it. Result? Black screen during the introduction.
If you’ve got the skills to edit this recording, we’d love to have a volunteer fix it or suggest to us how to do so.
In the meantime, you may want to skip forward a bit in the recording and you should go read Ben’s biography here. The rest of the video is all live. There is at least one break where we stopped the recording so our attendees could ask and answer questions without going out on the recording. Otherwise, every last bit is completely live.
Access the video here. You may need the Citrix Go2Meeting codec which is available here.